Refund and Cancellation Policy

Introduction

At INTIA, we prioritize customer satisfaction and aim to provide clear and transparent policies regarding refunds and cancellations. This Refund and Cancellation Policy outlines the terms under which customers can cancel their subscriptions, request refunds, and understand how payments are processed for our services.

We encourage you to read this policy carefully before subscribing to or purchasing any of our services. If you have any questions or concerns regarding this policy, please contact us at support@intia.in.

Scope of the Policy

This Refund and Cancellation Policy applies to all services offered by INTIA through our website (https://intia.in) or other authorized platforms. It governs subscription-based plans, one-time purchases, and any custom solutions provided by INTIA.

Please note that this policy does not apply to services purchased through third-party resellers or marketplaces. In such cases, the refund and cancellation terms of the respective third-party provider will apply.

Subscription Cancellation

1. How to Cancel Your Subscription
You can cancel your subscription at any time by:
Logging into your account on https://intia.in and navigating to the “Subscriptions” section in your dashboard.
Contacting our support team at support@intia.in with your cancellation request.

2. Effective Date of Cancellation
For monthly subscription plans: Your subscription will remain active until the end of the current billing cycle. No further charges will be applied after cancellation.
– For annual subscription plans: Your subscription will remain active until the end of the billing year unless canceled within the refund eligibility period.

Refund Eligibility

1. Refunds for Annual Subscription Plans
We offer a 7-day cooling-off period for annual subscription plans. If you cancel your annual plan within 7 days of purchase, you will be eligible for a full refund.

Refunds will not be issued for cancellations made after the 7-day cooling-off period unless there is a technical issue or service failure directly attributable to INTIA.

2. Refunds for Monthly Subscription Plans
Monthly subscriptions are non-refundable once payment has been processed. However, you can cancel your subscription to avoid being charged for subsequent months.

3. Non-Refundable Services
The following services are not eligible for refunds:
  One-time setup fees or onboarding charges for custom solutions.
  Services already accessed or utilized during the subscription period.
  Promotional offers or discounted plans purchased during special sales events.

Refund Process

1. How to Request a Refund
To request a refund, please email us at support@intia.in with the following details:
  Your account details (name and email address).
  The reason for requesting a refund.
  Proof of payment (e.g., transaction ID or invoice number).

2. Refund Approval & Processing Time
Once we receive your refund request:
  Our team will review it within 3–5 business days to determine eligibility based on this policy.
  Approved refunds will be processed within 7–10 business days and credited back to the original payment method used during purchase.

Partial Refunds

Partial refunds may be issued under specific circumstances, such as:
  Downgrading from a higher-tier plan if requested within 7 days of purchase (for annual plans only).
  Service disruptions caused by technical issues on INTIA’s end that significantly impact usability.

Cancellation by INTIA

INTIA reserves the right to cancel subscriptions or terminate accounts under the following conditions:
1. Violation of our Terms and Conditions.
2. Non-payment of subscription fees after multiple reminders.
3. Misuse of our platform or engagement in prohibited activities as outlined in our Acceptable Use Policy.

In such cases, no refunds will be issued unless explicitly stated otherwise.

Payment Disputes

If you believe there has been an error in billing or payment processing, please contact us immediately at **support@intia.in** with relevant details (e.g., transaction ID). We will investigate the issue promptly and resolve it within 5–7 business days.

Frequently Asked Questions (FAQs)

Q1: Can I get a refund if I forget to cancel my subscription?

Unfortunately, no refunds are provided for forgotten cancellations once payment has been processed. However, you can cancel your subscription to avoid future charges.

Q2: What happens if I downgrade my plan mid-cycle?
If you downgrade your plan mid-cycle, changes will take effect at the start of the next billing cycle. No partial refunds will be issued for unused features in the current cycle.

Q3: Can I transfer my subscription to another user?
Subscriptions are non-transferable and tied to the account holder’s credentials.

Q4: What should I do if I don’t receive my refund within 10 business days?
If your refund hasn’t been credited after 10 business days, please contact us at support@intia.in, and we’ll assist you in resolving the issue.

Changes to This Policy

INTIA reserves the right to update this Refund and Cancellation Policy periodically to reflect changes in our services or legal requirements. Any significant updates will be communicated via email or a notice on our website at least 30 days before they take effect.

Your continued use of INTIA’s services after updates are implemented constitutes acceptance of the revised policy.

Contact Us

For further assistance regarding refunds or cancellations, please reach out to us:

Email: support@intia.in
Phone: +91 9633965496

Our support team is available Monday–Friday from 9.30 AM–5.30 PM IST to address your concerns promptly.

This content ensures clarity while addressing all possible scenarios related to refunds and cancellations for your business at INTIA