Service Delivery Policy

Introduction

At INTIA, we are committed to delivering our services efficiently, reliably, and transparently. This Service Delivery Policy outlines how we ensure the timely provision of our services, the standards we adhere to, and the support available to our customers. By using our platform (https://intia.in) or subscribing to our services, you agree to the terms outlined in this policy.

If you have any questions or concerns regarding this policy, please contact us at support@intia.in.

Scope of the Policy

This Service Delivery Policy applies to all services offered by INTIA through our website (https://intia.in) or other authorized platforms. It covers subscription-based plans, one-time purchases, and custom solutions provided by INTIA. This policy ensures that customers understand how services are delivered and what they can expect from us.

Service Activation

1. Immediate Activation for Standard Services
– For subscription-based plans or standard services purchased through our website (https://intia.in), activation is immediate upon successful payment confirmation.
– Customers will receive a confirmation email with details of their subscription or purchase within minutes of payment processing.

2. Custom Solutions or Advanced Services
– For custom solutions or advanced services requiring additional setup time (e.g., integrations or tailored configurations), the delivery timeline will be communicated during the onboarding process.
– Customers will receive regular updates on the progress of their setup via email or through their account dashboard.

Service Availability

1. Platform Uptime Guarantee
  INTIA guarantees an uptime of 99% for all cloud-based services, ensuring minimal disruptions to your operations.
  Scheduled maintenance windows will be announced at least 48 hours in advance via email or notifications on our website.

2. Unplanned Downtime
  In the unlikely event of unplanned downtime due to technical issues or external factors (e.g., natural disasters), our team will work diligently to restore services as quickly as possible.
– Customers will be notified immediately about the issue and provided with regular updates until resolution.

Delivery Confirmation

1. Email Notifications
Upon activation of any service or subscription plan, customers will receive a confirmation email containing:
  Details of the service purchased.
  Access credentials (if applicable).
  A link to manage their subscription through their account dashboard.

2. Account Dashboard Access
Customers can view and manage their active subscriptions, invoices, and service details directly through their account dashboard on https://intia.in.

Customer Support

1. Support Channels
Our dedicated support team is available to assist customers with any service-related issues:
  Email Support: Reach us at support@intia.in, and we’ll respond within 24 hours (Monday–Friday).
  Live Chat Support: Available Monday–Friday from 9.30 AM–5.30 PM IST for real-time assistance with queries.

2. Technical Assistance
For technical issues related to service delivery, our support team will:
  Acknowledge your query within 24 hours.
  Provide an estimated resolution time based on the complexity of the issue.

Delivery Standards

INTIA is committed to maintaining high standards in service delivery:

1. Quality Assurance
We ensure that all services meet industry standards for reliability, security, and performance before they are delivered to customers.

2. Timely Updates
For custom solutions or ongoing projects, customers will receive regular progress updates via email or their account dashboard.

3. Secure Transactions
All payments made on INTIA’s platform are processed securely through trusted payment gateways to ensure customer data protection.

Service Limitations

While we strive for excellence in service delivery, certain limitations may apply:

1. Services dependent on third-party integrations may experience delays due to external factors beyond INTIA’s control (e.g., API issues from third-party providers).
2. Custom solutions requiring significant development time may have extended delivery timelines, which will be communicated during onboarding.

Refunds & Cancellations

For details regarding refunds and cancellations related to service delivery issues, please refer to our Refund & Cancellation Policy.

Dispute Resolution

In case of disputes related to service delivery:

1. Customers are encouraged to contact our support team at support@intia.in with a detailed description of the issue.
2. Our team will investigate the matter thoroughly and provide a resolution within 5–7 business days.
3. If a satisfactory resolution cannot be reached, customers may escalate the issue by emailing our escalation team at escalation@intia.in.

Frequently Asked Questions (FAQs)

Q1: How long does it take for my subscription plan to activate?
Standard subscription plans are activated immediately upon successful payment confirmation. You’ll receive a confirmation email within minutes.

Q2: What should I do if I don’t receive my activation email?
Check your spam/junk folder first. If you still don’t see it, contact us at support@intia.in, and we’ll assist you promptly.

Q3: Can I request expedited delivery for custom solutions?
Yes, expedited delivery may be available for certain custom solutions depending on resource availability and project complexity. Contact us for more details.

Q4: What happens if there is downtime during critical business hours?
In case of unplanned downtime, our team works round-the-clock to restore services as quickly as possible while keeping you updated throughout the process.

Q5: Can I upgrade my subscription plan mid-cycle?
Yes, you can upgrade your plan anytime through your account dashboard on https://intia.in, and changes will take effect immediately.

Changes to This Policy

INTIA reserves the right to update this Service Delivery Policy periodically to reflect changes in our practices or legal requirements. Any significant updates will be communicated via email or a notice on our website  at least 30 days before they take effect.

Your continued use of INTIA’s services after updates are implemented constitutes acceptance of the revised policy.

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Contact Us

If you have any questions about this Service Delivery Policy or require assistance with your account:

Email: support@intia.in
Phone: +91 9633965496

Our support team is available Monday–Friday from 9.30 AM–5.30 PM IST to address your concerns promptly.

This content ensures clarity while addressing all possible scenarios related to service delivery for your business at INTIA